Use VoxAide in Power Automate & Dynamics 365
The Microsoft-certified VoxAide connector is published on the Power Platform. Place AI voice calls from any Power Automate flow, Power App, or Logic App — then write the transcript, summary, and outcome straight back to your Dynamics 365 records. Here is how to set it up.
Before you start
- ✓A VoxAide account with calling enabled (sign up at voxaide.co).
- ✓A Power Automate, Power Apps, or Logic Apps plan that supports premium / custom connectors.
- ✓Calls draw on your VoxAide plan allowance or pay-as-you-go balance.
Set it up in four steps
- 1
Get your VoxAide API key
Sign in at voxaide.co, open Settings → Integrations, and choose Generate key. Copy the key (it begins with
vox_live_) — it is shown once. You can revoke it any time from the same screen. - 2
Add the VoxAide connector
In Power Automate (or Power Apps / Logic Apps), add an action and search “VoxAide”. Create a connection and paste your key into the API Key field.
- 3
Place a call from your flow
Add the Place a call action with a call reasonand the contact’s phone number in E.164 format (e.g.
+14155550123). It returns acallIdimmediately with apendingstatus. - 4
Read the outcome and write it back
Poll Get a call (or List calls) until the status is
completed,failed, ordeclined, then use the returned summary, outcome, and issue-raisedflag — and write them straight back to your Dynamics 365 record or activity.
What the connector can do
A typical flow places a call, polls for the result, and writes it back. These are the actions available:
| Place a call | Place an AI voice call now to a contact for a reason you choose. |
| Get a call | Get a single call and its outcome once it has concluded. |
| List calls | List recent calls, newest first — poll with “since” for updates. |
| List call reasons | List the call reasons configured for your organization. |
| Create a call reason | Create a reason with a name and the questions to ask. |
| Get a call reason | Get a single reason by its identifier. |
| Update a call reason | Update a reason's name, schedule, or questions. |
| Test connection | Verify the API key (used by the connection test). |
Good to know
- Phone numbers must be in E.164 format (e.g. +14155550123).
- Calls are asynchronous: Place a call returns immediately with a callId and a pending status — poll Get a call for the final outcome.
- A call is billed when it is placed (against your plan allowance or pay-as-you-go credit), not when it completes.
- The activityId field is for advanced write-back to an existing CRM activity (e.g. a Dynamics 365 Phone Call activity) and can be ignored for most flows.
Ready to connect?
Create a VoxAide account, generate an API key, and add the VoxAide connector in Power Automate to place your first call.